I have never once heard someone with a student loan say anything positive about their provider, and for good reason. Turns out they’re even worse than we thought and the word is getting out.
Last week the Consumer Protection Bureau went after Navient for various slimy practices, most notably for not bothering to mention that IBR is an option instead of deferment. Why? Because explaining the program and then completing the paperwork is too time consuming, and time is money. In addition, they reported loans charged off for disability as defaulted, which ruined the credit of thousands.
There’s a list of their crimes in the NYT article here. https://www.nytimes.com/2017/01/20/your-money/6-tips-for-avoiding-the-worst-student-loan-repayment-traps.html